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1. I lost my information. What are steps I should follow before and during restoring the data?
2. I have only one logical partition on my single system HD and I need to recover some accidentally deleted files urgently. How can I use your software to recover them?
3. From which drives will FILE RECOVERY for Windows recover files?
4. Where can FILE RECOVERY for Windows save recovered files?
5. Will FILE RECOVERY for Windows recover long file names? Will it recover localized names?
6. Which NTFS file extended information can FILE RECOVERY for Windows restore? Are there any restrictions or specific steps to follow?
7. Is it safe to use FILE RECOVERY for Windows? Can it destroy data on the disk drive?
8. I have tried to open a drive with deleted files, but FILE RECOVERY for Windows failed to open it or shows much less of the deleted files. What can I do?
9. I have scanned the drive, but contents of recovered files do not match original one. What can I do?
10. What is the best way to recover files from a hard drive with bad sectors?
11. What if I apply the Restore command to the files not being deleted?
12. In Hex Viewer/Editor I see tabs named 'Std', 'Direct', etc. What do they mean and how can I use them?
13. When viewing NTFS files in the Hex Viewer I see a lot of items in left window such as 'Standard information', 'Data', etc. What do they all mean?
14. Why can I see more files after scanning than I see in Windows Explorer? How I can filter on deleted files only?
15. I see folders named as '$$$Folder58448' or so. They all have a red X on them. What does it mean?
16. After scanning FAT volume I see files with strange names, which actually were never present on the volume. I even get FAT16 partitions on FAT32 volume. Why do they all appear?
17. What does 'Fixup out of bounds' mean?
18. How can I recover my Linux Ext2 partition if FILE RECOVERY for Windows works only under the Windows operating system?
19. I created an image of the hard drive. It stops at about 4 GB. Why?
20. I emptied the Recycle Bin. Can I still recover the deleted files?
21. My computer does not boot Windows anymore. How should I proceed to recover data?
22. My Master Boot Record file is damaged. Can FILE RECOVERY for Windows restore it?
23. What do all the colors of Recognized Partitions mean?
24. When I recover files I get "Can't read file to be recovered completely (801)". What does it mean?
25. When opening a partition I see some files marked with a red cross, some without. Does the red cross means that the file is unrecoverable?
1. I lost my information.
What are steps I should follow before and during restoring the data?
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Your Operating System considers deleted files as just
free space on the drive. With any write operations to that partition or disk, there
is always the possibility of losing files forever by overwriting them. Therefore,
do not write anything to the data drive,
do not run any disk utilities such as chkdsk
and defragmenters and do not reboot the computer. Windows can spawn chkdsk during
start-up procedure. To avoid write operations during restoring, do not restore
files or write images onto the drive that contains the deleted files.
You can also create an image of the drive with deleted files (from "Drive" menu
select "Create Image File") and save one on another drive. This image can be later
used instead of the original drive. That is the way to save the current state of
the drive.
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2. I have only one logical partition on my single
system HD and I need to recover some accidentally deleted files urgently. How can
I use your software to recover them?
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You may use
FILE RECOVERY for Windows software to recover accidentally deleted files. If
you have only one logical partition on your system hard drive we'd recommend you
to remove the HD from the computer (PC1) and attach the HD to another computer (PC2)
where FILE RECOVERY for Windows is already
installed. You may attach the HD as a slave drive or use an HDD-to-USB adapter (a
USB2.0 compatible is highly recommended for data transferring acceleration). A notebook
HD can be connected to the PC2 through a special adapter as well. Then run the software
on the PC2 and search lost files on the attached HD.
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3. From which drives will
FILE RECOVERY for Windows recover files?
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Under Windows NT, Windows 2000, or
Windows XP operating systems FILE RECOVERY for
Windows will recover files from all physical and logical drives, which are
visible by OS. Under Windows 95, Windows 98 or Windows ME
FILE RECOVERY for Windows will recover files from all logical drives visible
by OS and from all physical drives, which are correctly accessible by Windows protected
mode I/O subsystem.
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4. Where can
FILE RECOVERY for Windows save recovered files?
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On to any device that is accessible
by your operating system. Files may also be recovered to network share specified
by UNC path (such as \\myserver\myshare). You may select the recovery path from
a standard Windows directory dialog or enter it manually. Please note, the file
system of the drive, which is used for saving recovered files may limit recovery
of NTFS files extended information
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5. Will FILE RECOVERY for Windows recover long file
names? Will it recover localized names?
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On Windows NT, Windows 2000, or Windows XP operating systems
FILE RECOVERY for Windows will recover
files with file names to 32000 characters and restore original file names in any
national encoding.
Under Windows 95, Windows 98, or Windows ME there is a 255 characters limit for
size of full path for recovered files. Encoding of a file name is limited by the
language currently set in Windows. Files with other characters encoding will also
be restored, however the file name will be altered to fit the limitations of Windows.
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6. Which NTFS file extended information can FILE RECOVERY for Windows restore? Are
there any restrictions or specific steps to follow?
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FILE RECOVERY for Windows
supports recovering of compressed files, alternative data streams, encrypted files,
file security and extended file attributes. If the OS that is running
FILE RECOVERY for Windows and the drive to which you are saving files support
particular extended information, then they are recovered to their original state,
which includes extended information inside the file. Otherwise, extended information
will be saved as standalone files, which have the same name as the restored file
and an additional extension, which qualify the type of extended information. Here
is a quick reference for the host OS and target drive needed to recover particular
extended information while embedding it into the recovered file:
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Extended information
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Required host OS
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Required target drive FS
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Encrypted files
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Windows 2000 or XP
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NTFS
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Alternative data streams
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Windows NT, 2000 or XP
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NTFS
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Files security
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Windows NT, 2000 or XP
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NTFS
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Extended files attributes
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Windows NT, 2000 or XP
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NTFS or FAT
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7. Is it safe to use
FILE RECOVERY for Windows? Can it destroy data on the disk drive?
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FILE RECOVERY for Windows
may write to disk only from hex editor (with enabled write) or when it is explicitly
directed to save files on this disk. Therefore, you should be very carefully using
hex editor. In all other modes and actions, FILE
RECOVERY for Windows performs a read-only and never modifies data on partitions
and drives directly.
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8. I have tried to open a drive with deleted files,
but FILE RECOVERY for Windows failed
to open it or shows much less of the deleted files. What can I do?
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Select physical drive, on which
your files were stored.
Scan it ('Drive'->'Scan') in order to find file system information.
Recognized partitions will appear under scanned drive in 'Drives Windows' tree view.
Open partition, which contains your files or explore all of them if you are not
sure about choice of correct partition.
Select files you want to restore and recover them ('Tools'->'Recover') to another
drive.
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9. I have scanned the drive, but contents of
recovered files do not match original one. What can I do?
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If the file has the wrong contents
there are two possible reasons for this situation; either the place, which the deleted
file occupied, was overwritten permanently or the wrong Recognized partition was
chosen for recovery.
In order to find the correct partition please perform the following:
Scan physical drive, which contains the deleted file (from 'Drive' menu select 'Scan').
Explore all partitions found after scanning, then try to restore a file which
size is greater than 2KB.
If you find contents of the recovered file to match the original one, then use that
partition for recovering.
Absence of the partition means that file information was overwritten permanently.
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10. What is the best way to recover files from
a hard drive with bad sectors?
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To get the best result, choose Create
Image File command from Drive menu (or context menu) to copy the damaged data to
another hard drive. You can create the Image of segments of the partition, Image
of the whole partition, or even Image of the full hard drive.
To adjust the number of attempts to read bad sectors, use I/O Tries in Drive Control
properties. After the Image is created, you can open the Image using Open Image
File command, and work with it as with original drive.
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11. What if I apply the Restore command to the
files not being deleted?
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In this case
FILE RECOVERY for Windows will just copy these files. Their NTFS permissions
may be disregarded by command. Even files locked by the system (such as registry
hives or page-file) can be copied. In a sense,
FILE RECOVERY for Windows interface does not make a difference between existing,
deleted, and lost files. It gives you an option to restore given file using all
available information with simply 100% of success for existing files.
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12. In Hex Viewer/Editor I see tabs named 'Std',
'Direct', etc. What do they mean and how can I use them?
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These tabs represent different representations
of the same file. There are following currently implemented representations:
Std: Standard. Represents file according to all known information. When the
file is restored, its' data will be equal to data seen in this representation.
Unlimited: Represents all file information, stored in clusters associated
with given file. If there is some information which resides beyond claimed size
of file it will be shown (unlike 'Std' representation).
Direct: Represents all file information as well as 'Unlimited'
representation. However if file is compressed by Windows NT data will not
be uncompressed but shown as is (unlike 'Unlimited' representation).
Allocation: Represents resident part of NTFS file. If file is resident (one
which fits inside MFT record) this representations equal to 'Std', otherwise
it shows 'MFT Runs' - data which describes cluster allocation of given non-resident
file.
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13. When viewing NTFS files in the Hex Viewer
I see a lot of items in left window such as 'Standard information', 'Data', etc.
What do they all mean?
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Each NTFS file is actually a set of
sub-files or 'attributes' in NTFS terminology. Each of them has one defined type
and unique name. Windows NT uses some of the attributes to store file information.
For example, the unnamed attribute with type 'Data' is equal to the file's contents
unnamed attributes with type 'Standard information' stores file times and user mode
permission (read-only, archive:). Other attributes may be created and used by some
3rd-party software. In hex viewer/editor you can review all of file's attributes.
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14. Why can I see more files after scanning than
I see in Windows Explorer? How I can filter on deleted files only?
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FILE RECOVERY for Windows
works with a hard drive at low level, not through the driver for the file system.
If you want to view deleted files only, clear checkmark Deleted Files in File Types
dialog (File Mask command from Tools menu).
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15. I see folders named as '$$$Folder58448' or
so. They all have a red X on them. What does it mean?
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Folder's name like '$$$Folder58448'
means that folder itself was not found on drive but some references to one were.
For example, folders 'My documents', 'Work', 'Photos' were found and all they have
one parent folder, whose description wasn't actually found on drive, so its name
is unknown and therefore presented as '$$$Folder58448'. Perhaps the description
of such folders was just outside of the scan area - so try to expand region or scan
the entire hard disk. If it does not help the description of the folder has been
most likely overwritten.
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16. After scanning FAT volume I see files with
strange names, which actually were never present on the volume. I even get FAT16
partitions on FAT32 volume. Why do they all appear?
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Unlike NTFS, the FAT file system barely
contains redundant information, and sometimes it is impossible to check disk information.
That is why FILE RECOVERY for Windows
shows all possible directory entries whatever they are, to ensure recovering of
a maximum number of files.
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17. What does 'Fixup out of bounds' mean?
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MFT record (the one which holds information
about particular file) contains some self-validation values. One of them is known
as 'fixup'. So if MFT record is broken, then following warnings can appear:
'[FileId: XX] Fixup out of bounds'
'[FileId: XX] Fixup XX is XX, but should be XX'
They are not fatal errors. They mean that information describing file system information
for a file is most probably overwritten. If so, there is a risk that file can't
be recovered.
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18. How can I recover my Linux Ext2 partition if
FILE RECOVERY for Windows works only under the Windows operating system?
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You need to attach your Linux drive to another computer
which can boot from Windows, and then restore the files on that computer using FILE RECOVERY for Windows. No matter
how that system recognizes your drive, FILE RECOVERY
for Windows should access it.
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19. I created an image of the hard drive. It stops
at about 4 GB. Why?
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You have likely created the image
on the FAT32 file system which has a 4Gb file size limitation. Therefore larger
files can not be created there. If this is the case, we would suggest that you either
use NTFS (through network or attaching the drive to a Windows NT/2000/XP/2003 box
if you are running Windows 9x/ME) or split your drive into regions each less than
4Gb, create their images and make virtual volume set afterwards if you need to recover
files from there.
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20. I emptied the Recycle Bin. Can I still recover
the deleted files?
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When the file is deleted into Recycle
Bin it is not actually deleted. It is just moved to \Recycler (or \Recycled) folder
and renamed in such a way that many files from different folders but with the same
name can be placed there. Information on original names with original location of
files is kept in registry.
After deleting file from Recycled Bin there is no way to recover original name and
location. But you should be able to restore it from \Recycler (or \Recycled) folder
using FILE RECOVERY for Windows if you
can identify it by size (it will be marked by red cross as deleted) unless it is
overwritten permanently.
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21. My computer does not boot Windows anymore.
How should I proceed to recover data?
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FILE RECOVERY for Windows
works on Windows 95/98/ME/NT/2000/XP/2003 only. It will not work under DOS or another
operative system which fits into one bootable floppy. Therefore, you should attach
your hard drives to another computer which can boot to Windows, and then restore
files on that computer using FILE RECOVERY for
Windows. No matter how that system recognizes your drives,
FILE RECOVERY for Windows should access it.
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22. My Master Boot Record file is damaged. Can
FILE RECOVERY for Windows restore it?
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FILE RECOVERY for Windows
recovers lost files from deleted or damaged partitions to another location. For
safety reasons it does not even try to recover partitions in the wrong locations.
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23. What do all the colors of Recognized Partitions
mean?
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To facilitate file recovering, recognized
partitions are marked by color. Partitions marked by green are most probable source
for recovering, by orange - the second best, by red - still worth looking for.
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24. When I recover files I get "Can't read file
to be recovered completely (801)". What does it mean?
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It means that the file under consideration
extends beyond the partition it resides on. That means either severe data lost or
that you use wrong Recognized partition to recover the file. Please explore all
such partitions.
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25. When opening a partition I see some files marked with a
red cross, some without. Does the red cross means that the file is unrecoverable?
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A red cross on the icon means that file has been deleted
and will have to be recovered to be accessed by the system. That is it. Files without
the red cross are not marked as deleted. They may be lost from the system due to
file structure corruption (especially when found on Recognized partitions.)
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