Here’s what to consider before using Remote Data Recovery:
Your drive must be physically operational.
The Remote Data Recovery service attempts to recover files, not repair drives. If yours is making an unusual noise or otherwise behaving erratically, then Remote Data Recovery is likely not right for you. If you're not sure, please contact us and we'll help clarify your options either for Remote Data Recovery or how to submit your media for our
in-lab service.
You need a reliable broadband Internet connection.
Cable or DSL work best. If you have only dial-up, use our
in-lab service.
You need a second drive to receive your recovered files.
Your destination drive must be connected to your computer, along with your source drive. Our
data recovery specialists
will help you explore your options before you proceed.